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After-Sales Service

 

Devices manufactured by Dectro International are covered by a limited warranty against manufacturing and material flaws. Please refer to the warranty included in the device user manual for further details. 

A troubleshooting guide has been prepared to help you solve the majority of minor problems you may encounter while operating your device without the intervention of a technician. The troubleshooting guide can be found in the device user manual. Please consult it before contacting our after-sales service center. 

If the problem persists, please contact your distributor directly. He is trained to solve your problems quickly. In all communications, please include: 

-device name and model 
-device serial number (on the bottom or back of the device) 
-date of purchase 
-dealer's name 
-your full contact details 
-a detailed description of the problem 
-photos and/or videos demonstrating the problem, if available 

If your unit requires repair, your distributor will provide you with a Return Authorization Number (RAN). You can then ship the unit, prepaid, to the nearest service center. Don't forget to include a note describing the problem. Please use the original packaging for all shipments. Shipping charges are not covered by warranty. 

Our Dectro International head office hours are Monday to Friday, 8:30 a.m. to 5:00 p.m. (Canadian Eastern Time). For emergencies, please contact us at 418-650-0303 or 1-800-463-5566.